Anna Starikova

Bank of America
Anna Starikova

Anna Starikova is a Senior Vice President at Bank of America, where she leads a team supporting Collections and Recovery Digital Platforms. In this role, she is responsible for the strategy, development, and evolution of digital experiences that serve Credit Card and Small Business Collections and Recovery clients. With more than 20 years of experience in financial services, Anna has built a distinguished career driving digital transformation, customer-centric innovation, and business growth across multiple loss prevention functions.

Throughout her tenure at Bank of America, Anna has successfully delivered numerous industry-leading digital capabilities, including mobile collections, AI-enabled collections platforms, chat and messaging functionality, and customized payment plan programs. Her commitment to innovation and enhancing the client experience has resulted in three U.S. patents focused on advancing digital engagement and collections capabilities.

Recognized for her strategic vision, collaborative leadership style, and ability to translate customer needs into impactful digital solutions, Anna is passionate about leveraging technology to improve customer outcomes while delivering measurable business results.

Anna holds a Master’s degree from Dartmouth College. Outside of her professional responsibilities, she is a devoted wife and mother who enjoys traveling with her family and creating meaningful experiences together. She is also passionate about giving back to her community, actively volunteering and supporting initiatives focused on children's education, enrichment, and development.

  • MMI is a proud member of the National Foundation for Credit Counseling (NFCC) National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.
  • Council on Accreditation - official seal Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.