Problem Resolution Process

We are committed to providing you with high-quality and professional services. We understand that occasionally concerns may arise with the services you have been provided. However, we are confident that our counseling team can assist you with your concerns. To assist with any concerns that you may have, we have developed the following guidelines:

  1. Contact your counselor at the first indication of a problem. From there, your counselor will assist you by researching a resolution to address the problem.
  2. If you are not satisfied with the service you have received from your counselor, please feel free to connect with a manager utilizing one of the three contact methods listed below.
  3. If you feel your issue is still not resolved, you may appeal to a counseling director through one of the contact methods below. The director will provide a conclusive decision within 10 days.

Contact Methods

Phone

Contact a manager or director by calling 888.845.5669, pressing option 0, and asking the company operator to connect you to the manager or director who can assist you with your account. If the appropriate manager is not available immediately, the manager or director will respond to you within 2 business days, and will continue to work with you until your issue is resolved.

Email

You may email your concern to Concerns@MoneyManagement.org and it will be dealt with promptly.

Mail

Concerns may also be sent in writing to:

Money Management International, Inc.
Attn: Client Concerns
14141 Southwest Freeway, Suite 1000
Sugar Land TX 77478-3494

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.