Problem Resolution Process
We are committed to providing you with high-quality and professional services. We understand that occasionally concerns may arise with the services you have been provided. However, we are confident that our counseling team can assist you with your concerns. To assist with any concerns that you may have, we have developed the following guidelines:
- Contact your counselor at the first indication of a problem. From there, your counselor will assist you by researching a resolution to address the problem.
- If you are not satisfied with the service you have received from your counselor, please feel free to connect with a manager utilizing one of the three contact methods listed below.
- If you feel your issue is still not resolved, you may appeal to a counseling director through one of the contact methods below. The director will provide a conclusive decision within 10 days.
Contact a manager or director by calling 888.845.5669, pressing option 0, and asking the company operator to connect you to the manager or director who can assist you with your account. If the appropriate manager is not available immediately, the manager or director will respond to you within 2 business days, and will continue to work with you until your issue is resolved.
You may email your concern to Concerns@MoneyManagement.org and it will be dealt with promptly.
Concerns may also be sent in writing to:
Money Management International, Inc.
Attn: Client Concerns
14141 Southwest Freeway, Suite 1000
Sugar Land TX 77478-3494