Problem Resolution Process
We are committed to providing you with high-quality and professional services. We understand that occasionally concerns may arise with the services you have been provided. However, we are confident that our counseling team can assist you with your concerns. To assist with any concerns that you may have, we have developed the following guidelines:
- Contact your counselor at the first indication of a problem. From there, your counselor will assist you by researching a resolution to address the problem.
- If you are not satisfied with the service you have received from your counselor, please feel free to connect with a manager utilizing one of the three contact methods listed below.
- If you feel your issue is still not resolved, you may appeal to a counseling director through one of the contact methods below. The director will provide a conclusive decision within 10 days.