Client Bill of Rights 

We pledge that our clients have the right to:

  • Prompt service for money management counseling based on their financial situation,
  • Treatment with dignity and respect,
  • Be actively involved in a comprehensive assessment of their financial situation including an appropriate action plan,
  • Express dissatisfaction through our problem resolution process,
  • Discontinue their relationship with our agency at any time,
  • Ask questions and to have concerns addressed.

Money Management International, Inc. serves all members of the community. We do not engage in the practices of discrimination in the selection and participation of clients in our programs or services on the basis of race, color, creed, religion, gender, marital status, national origin, ancestry, age, disability, workers’ compensation status, veteran status, affectional or sexual orientation, gender identity or expression, or any other characteristic protected by all applicable federal, state and local laws and regulations.

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.