Student Loan Counseling

Out of student loan deferments? Or simply struggling to manage your student loan payments with the rest of your monthly responsibilities? You're not alone. Fortunately, you have options and opportunities to create a more affordable payment and find a comfortable balance.

Student loan counseling is all about helping you understand your options and discover the path that best matches your needs and your goals. It's a great option for anyone with a student loan payment who feels like they aren't making the progress they should be.

how it works

Student loan counseling from MMI covers two core topics:

Budget review

What does your month-to-month earning, spending, and saving look like? More importantly, what do you want it to look like? Your counselor will review your finances as they are now and discuss your unique goals.

By understanding your circumstances and your personal vision, we can help create a plan that supports your goals and gets you where you want to be.

Loan review

The nature of your loans will go a long way towards determining which options are available to you. Over the course of your student loan counseling session, we'll break down each loan and the options associated with that loan. By the end of the session, you should have a clear idea what steps to take to achieve your goals.

If appropriate, we'll even help you begin the conversation with your loan servicer. Our goal is getting you moving in the right direction.

Who can benefit?

Student loan counseling is available for anyone who has questions about how to better manage and repay student loans. Some of the most common reasons people seek student loan counseling include:

  • Deferment on your loans has recently ended
  • Loan payments are higher than you can manage with your current income
  • You have no income and aren't sure of your deferment and forbearance options
  • You've been repaying your student loans for a long time with little progress
  • You've fallen behind on your student loan payments and worry about what happens next

Basically, if your student loans are causing you distress and you aren't sure what to do next, a student loan counselor can be an unbiased, judgment-free source of advice and support.

two ways to start your counseling

Everyone is different. Some people prefer working one-on-one with one of our trained and certified counselors. And some people like to go it alone whenever possible. There's no wrong choice!

The important thing is that you get what you need. That's why we're excited to be able to offer two different student loan counseling options.


Looking for a self-guided, completely online experience? Try our online student counseling portal.

This powerful tool will take you through a set of questions in order to create a profile of you and your loans. The decision engine will then explain what your repayment options are based on several factors, including your student loan types, place of employment, and more. At the conclusion on your self-guided session, you will receive a personalized action plan that provides you the best recommendation possible based on your responses.

The cost for self-guided online student loan counseling is $39. Afterward, you'll have the option to speak with an expert student loan counselor if you still need help for an additional $50 (for a total of $89). 



We're also happy to offer one-on-one student loan guidance over the phone. If you'd prefer live assistance with your loans, our trained counselors are available Monday through Friday by appointment.

The cost for student loan counseling by phone is $99.


Frequently Asked Questions

Is there a fee for student loan counseling?

Is there a fee for student loan counseling?

Yes. There is a fee of $39 to access the online student loan counseling portal and decision engine. If you prefer to work with a live counselor over the phone the fee is $99.
Can I still work with a counselor if I select the online portal?

Can I still work with a counselor if I select the online portal?

Yes. If you need additional assistance or simply wish to connect with a live counselor following your online session, you can access an counselor for an additional $50 (bringing your total fees to $89).
Do you work with private loans?

Do you work with private loans?

The majority of available student loan programs are restricted to Federal student loans. We can provide general advice and guidance for private loan holders, but there's much more we can do for Federal loan holders. 
Do you offer refinance or consolidation loans?

Do you offer refinance or consolidation loans?

MMI is not a lender. We do not provide loans or refinance existing loans. 
Can you help if my loans are in default?

Can you help if my loans are in default?

Loan rehabilitation programs are available for borrowers who have fallen into default. If eligible, we can help you enroll in one of these programs and bring your loans back out of default. 
Will this be reported to the IRS?

Will this be reported to the IRS?

We do not report any information to the IRS. Your counseling session is confidential and your participation will not be disclosed to any third party without your permission.
They've been where you are today
  • "I feel much better knowing I will end up choosing a smart option. Thank you so much for your advice. I am so glad organizations like yours exist."
  • "I had my doubts in the beginning, but as soon as I got on the phone with MMI I knew I made the right choice. Very easy to contact and the process is quick. Thank you so much MMI! I've already started referring friends and coworkers! They need to know there are people really trying to help!"
  • "I am very satisfied with the service; unbelievable. You made it easy and as much fun as possible. I couldn’t have had a better experience considering the circumstances. I don’t think I could have done it alone."
  • "Every time I communicated with MMI I was helped immediately and treated with dignity and respect. From the very first conversation, I received encouragement and admiration for making that first crucial phone call. I thank God every day for the lessons and help MMI taught me. God bless you all."
  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
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  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.