Michelle Jones

Chief External Affairs Officer
Michelle Jones

Michelle Jones serves as Chief External Affairs Officer at MMI, where she leads the organization’s strategic vision for marketing, business development, fundraising, and industry relations.

Michelle has dedicated her career to strengthening financial stability and expanding housing access for low-to-moderate income (LMI) communities. Informed by her background in mental health and a master’s degree in clinical psychology, Michelle’s work is grounded in a holistic understanding of financial health. She brings deep expertise in leveraging non-profit solutions for the benefit of families in financial crisis and has been instrumental in building partnerships with financial institutions and government agencies that have reached millions of consumers.

She co-led the creation of Project Porchlight, MMI’s globally recognized, award-winning program that improves financial and housing recovery for survivors of natural disasters. Michelle also leads efforts to leverage proprietary data to identify and respond to key financial trends, and has most recently served as a foundational leader in the development of MMI’s Financial Wellbeing AI Lab.

  • MMI is a proud member of the National Foundation for Credit Counseling (NFCC) National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.
  • Council on Accreditation - official seal Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.