Michelle Jones

Chief External Affairs Officer
Michelle Jones As Chief External Affairs Officer, Michelle Jones provides the vision and leadership behind MMI’s ongoing commitment to developing new programs, services, and partnerships that address emerging consumer issues.

With a background in mental health, including a master’s degree in clinical psychology, Michelle has always been passionate about developing solutions that promote personal and community wellness. While serving as Chief Business and Development Officer at Clearpoint Credit Counseling Solutions, she was integral to the creation and launch of numerous programs designed to stabilize and support underserved communities, including military veterans and Hispanics.

Active in the local Atlanta community, Michelle presently serves on the Leadership Council of Zoo Atlanta and is a member of Leadership Atlanta’s class of 2020. She was named one of Atlanta Business Chronicle’s “40 Under 40” community leaders in 2010.

In her role as Chief External Affairs Officer, Michelle oversees MMI’s business development, marketing, fundraising, training, community education, and industry relations teams.
  • MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.