Client Security

No matter what MMI services you use, you should feel confident in knowing that your privacy and personal information are safe and secure. Your trust means the world to us, and that's why we go to the lengths we do to:

Protect your information

MMI meets or exceeds all industry standards related to the handling, transmission, and storage of personal client data. We have numerous protocols in place to prevent a potential data breach or consumer fraud. 

LEARN MORE ABOUT OUR DATA SECURITY PROTOCOLS

Protect your privacy

We are completely transparent when it comes to the collection and disclosure of your private information. Information is never shared with any third parties and only collected with your express permission.

LEARN MORE ABOUT OUR PRIVACY POLICIES

Protect your rights as a consumer

At MMI we view every client as equal and deserving of the same dignity, respect, and service. To support this we maintain a client bill of rights, which is applicable to every consumer we have the honor of serving.

LEARN MORE ABOUT OUR CLIENT BILL OF RIGHTS

Provide a fast resolution should something go wrong

We also recognize that things will occasionally go wrong and unfortunately that means clients may be disappointed by some aspect of our programs and services. Should this ever be the case, we have protocols in place to help resolve such problems.

LEARN MORE ABOUT OUR PROBLEM RESOLUTION PROCESS

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.