Client Security

No matter what MMI services you use, you should feel confident in knowing that your privacy and personal information are safe and secure. Your trust means the world to us, and that's why we go to the lengths we do to:

Protect your information

MMI meets or exceeds all industry standards related to the handling, transmission, and storage of personal client data. We have numerous protocols in place to prevent a potential data breach or consumer fraud. 

LEARN MORE ABOUT OUR DATA SECURITY PROTOCOLS

Protect your privacy

We are completely transparent when it comes to the collection and disclosure of your private information. Information is never shared with any third parties and only collected with your express permission.

LEARN MORE ABOUT OUR PRIVACY POLICIES

Protect your rights as a consumer

At MMI we view every client as equal and deserving of the same dignity, respect, and service. To support this we maintain a client bill of rights, which is applicable to every consumer we have the honor of serving.

LEARN MORE ABOUT OUR CLIENT BILL OF RIGHTS

Provide a fast resolution should something go wrong

We also recognize that things will occasionally go wrong and unfortunately that means clients may be disappointed by some aspect of our programs and services. Should this ever be the case, we have protocols in place to help resolve such problems.

LEARN MORE ABOUT OUR PROBLEM RESOLUTION PROCESS

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.