Jim Triggs

Money Management International
Jim Triggs

Jim Triggs is President and CEO of Money Management International (MMI), the nation’s largest nonprofit credit counseling agency. Since stepping into the role in 2019, Jim has led MMI through a period of significant transformation focused on one core principle: helping consumers navigate financial challenges with clarity, dignity, and trusted guidance.

Having spent nearly three decades with the organization, Jim brings deep operational experience and a mission-driven leadership style shaped by serving consumers during some of the most challenging economic periods in recent history. Under his leadership, MMI has expanded its national impact, modernized its technology platforms, and strengthened its ability to meet consumers where they are through 24/7 digital and counselor-supported services.

Jim has been a driving force behind innovation in the nonprofit financial counseling space. Most notably, he led the launch of MMI’s Debt Resolution Plan (DRP), a nonprofit alternative to traditional debt settlement that prioritizes consumer outcomes, transparency, and responsible fee structures. He has also championed initiatives like Project Porchlight, supporting individuals and families recovering from natural disasters, reinforcing MMI’s role as both a financial and humanitarian resource.

At the center of Jim’s leadership is a deep commitment to organizational culture and employee engagement. He believes that caring for employees is inseparable from caring for consumers. Through intentional listening, leadership development, and consistent communication, Jim has embedded a culture grounded in six Key Cultural Attributes:

  • Prioritizing employee development and engagement
  • Practicing open and transparent communication
  • Encouraging innovative and creative solutions
  • Fostering inclusion of diverse perspectives, backgrounds, values, and beliefs
  • Demonstrating kindness and empathy
  • Ensuring every employee understands the value they bring to the organization

This culture-first approach has led to meaningful investments in leadership development, expanded career pathways, and a workplace environment where employees are empowered to serve consumers at the highest level.

Jim is a recognized thought leader in consumer finance, frequently speaking on topics including household debt, financial stress, the evolving debt relief landscape, and the importance of nonprofit solutions. He is a trusted media voice, with insights featured in outlets such as The New York Times, The Washington Post, The Wall Street Journal, Forbes, CNBC and Yahoo Finance.

Beyond MMI, Jim is deeply engaged in his community and industry. He serves on the Board of Trustees for the National Foundation for Credit Counseling (NFCC) and as an Honorary Commander at Luke Air Force Base in Arizona and is a Blue Blazer with Fighter Country Partnership, a non-profit that’s mission is to support the men and women Airmen at Luke Airforce base. He also volunteers on the Board of the Surprise Sundancers, a nonprofit organization that has raised more than $2 million in scholarships for local students.

Jim resides in the Phoenix area with his family and remains passionate about advancing MMI’s mission to help people take control of their financial lives and “Do Debt Differently.”


  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • MMI is a proud member of the National Foundation for Credit Counseling (NFCC) National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.