Donna Carr is the Head of U.S. Group Service and Operations for MetLife, where she leads call center and operations for the US Group Benefits business, focusing on the delivery of best-in-class, differentiated customer care.
In her previous role with Bank of America, Ms. Carr served as the Wealth Management Operations Executive responsible for managing the operations and onboarding teams that support Merrill, Private Bank and Retirement and Personal Wealth Solutions.
Additionally, she served as the Enterprise Complaints Executive in Consumer, Small Business and Wealth Operations (CSWO). She and her teams were responsible for oversight, reporting and transformation of complaints and the accompanying processes.
She has been in the brokerage business for over 36 years, starting her career in St. Louis with Edward Jones.
Ms. Carr serves as co-chair of the Global Operations Employee Engagement Council and is a member of the Black Executive Advisory Council. As a strong supporter of diversity and inclusion, she serves as a member of the Black Professional Group (BPG), the Disability Action Network (DAN) and Leadership, Education, Advocacy and Development (LEAD) for Women Employee Networks.
While she currently resides in Jacksonville, FL, Donna is a native to St. Louis, MO. She is married with two adult children and her entire family is also in the financial services industry. In her spare time, she devotes over 50 hours annually to a volunteer Bible education program.