Jim Triggs was named President and CEO of MMI in 2019. Since joining the organization over 20 years ago, Jim has held a number of executive positions, providing vision and guidance to many of MMI’s core national programs. His focus across every leadership role has been to increase the accessibility and efficiency of MMI’s counseling programs, leveraging emerging technology and proven best practices to reach more consumers in more places than ever before.
Jim has continually embraced innovation in the pursuit of programs and services that properly adapt to a changing consumer landscape, maximizing the potential of MMI’s talented workforce to serve a wide range of consumer pain points. His promotion of speech analytics has given MMI deeper insight into the needs of its clients, providing a strong foundation for both effective employee training and more nuanced marketing efforts.
Based at MMI’s largest contact center in Phoenix, Jim is a speaker and subject matter expert on a range of consumer finance topics, including marketplace lending, contact center management, and consumer credit. He has been called upon to speak at multiple national conferences regarding consumer finance, leadership, and contact center technology. Jim is also one of MMI's most quoted spokespeople in the media.
In his spare time, Jim serves as President and CEO of the Board of Directors for the Surprise Sundancers, a nonprofit organization supporting the Texas Rangers and Kansas City Royals Spring Training facilities in Surprise, Arizona. The Sundancers also raise funds in support of youth-related programs and projects and to date have provided over $1,000,000 in college scholarships to graduating high school seniors. Jim has also been elected to the NFCC Board of Trustees and serves as an Honorary Commander for Luke Air Force Base in Arizona.
Previously, Jim has channeled his executive management experience and vast operational insight into a role as a nonprofit coach for Jerry Colangelo’s Collaboration for a New Century, teaching local nonprofits how to meet their mission by operating more efficiently and effectively.