Jim Triggs

President & Chief Executive Officer
Jim Triggs

Jim Triggs was named President and CEO of MMI in 2019. Since joining the organization over 20 years ago, Jim has held a number of executive positions, providing vision and guidance to many of MMI’s core national programs. His focus across every leadership role has been to increase the accessibility and efficiency of MMI’s counseling programs, leveraging emerging technology and proven best practices to reach more consumers in more places than ever before.

Jim has continually embraced innovation in the pursuit of programs and services that properly adapt to a changing consumer landscape, maximizing the potential of MMI’s talented workforce to serve a wide range of consumer pain points. His promotion of speech analytics has given MMI deeper insight into the needs of its clients, providing a strong foundation for both effective employee training and more nuanced marketing efforts.

Based at MMI’s largest contact center in Phoenix, Jim is a speaker and subject matter expert on a range of consumer finance topics, including marketplace lending, contact center management, and consumer credit. He has been called upon to speak at multiple national conferences regarding consumer finance, leadership, and contact center technology. Jim is also one of MMI's most quoted spokespeople in the media.

In his spare time, Jim serves as President and CEO of the Board of Directors for the Surprise Sundancers, a nonprofit organization supporting the Texas Rangers and Kansas City Royals Spring Training facilities in Surprise, Arizona. The Sundancers also raise funds in support of youth-related programs and projects and to date have provided over $1,000,000 in college scholarships to graduating high school seniors. Jim has also been elected to the NFCC Board of Trustees and serves as an Honorary Commander for Luke Air Force Base in Arizona.

Previously, Jim has channeled his executive management experience and vast operational insight into a role as a nonprofit coach for Jerry Colangelo’s Collaboration for a New Century, teaching local nonprofits how to meet their mission by operating more efficiently and effectively.  

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.