Annual Reports

In 2022, MMI undertook some of the most exciting and ambitious changes in our history. We rebranded to underscore our unique identity and stand out in a tough competitive space where our blend of empathy, enthusiasm, and experience truly sets us apart. We evolved our online counseling platform and began migrating toward a true omnichannel communication solution, meeting people when and where they need to be met. 

Together, our dedicated teams were able to:

  • Field 1 million calls, texts, and chats from consumers seeking answers to their most pressing needs
  • Reach over 125,000 individuals and families across the country through our counseling and education programs
  • Service over 46,000 active debt management plans, helping clients repay nearly $193,000,000 worth of debt
  • Deliver over 180,000 hours of online financial education to individuals through our web channels and online learning communities
  • Conduct over 426,000 client check-ins through our multi-touch counseling programs

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Browse Recent Annual Reports

Take a look at the recent history of MMI by browsing our previous annual reports.

 

MMI 2021 Annual Report.
Annual Report 2021
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A thumbnail sized image of the 2020 MMI annual report.
Annual Report 2020
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MMI 2019 Annual Report
Annual Report 2019
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MMI employee on the cover of the 2018 annual report
Annual Report 2018
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Annual Report 2017 MMI
Annual Report 2017
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2016 Annual Report MMI
Annual Report 2016
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  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Candid GuideStar Gold Transparency level 2022 Candid
    MMI has achieved a Gold Seal of Transparency by Candid (formerly GuideStar), a leading source for insights on thousands of nonprofit organizations. For decades, Candid has provided data that powers hundreds of websites, programs, and applications related to philanthropic giving in order to help grantors make informed decisions.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.