Annual Reports

In 2019, Money Management International continued responding to evolving consumer challenges, transforming our services and operations in an effort to better serve the needs of our clients. This included launching our virtual counseling initiative and expanding disaster recovery coaching to survivors of catastrophic events throughout the United States. Together, our dedicated teams were able to:

  • Field over 800,000 calls, texts and chats from consumers seeking answers to their most pressing needs
  • Reach over 200,000 individuals and families across the country through our counseling and education programs
  • Service over 74,000 active debt management plans, helping clients repay nearly $295,000,000 worth of debt
  • Provide financial wellness tools and resources to nearly 600,000 employees, members, and customers through our Financial Solutions program
MMI 2019 Annual Report 


  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.