In 2022, MMI undertook some of the most exciting and ambitious changes in our history. We rebranded to underscore our unique identity and stand out in a tough competitive space where our blend of empathy, enthusiasm, and experience truly sets us apart. We evolved our online counseling platform and began migrating toward a true omnichannel communication solution, meeting people when and where they need to be met.
Together, our dedicated teams were able to:
- Field 1 million calls, texts, and chats from consumers seeking answers to their most pressing needs
- Reach over 125,000 individuals and families across the country through our counseling and education programs
- Service over 46,000 active debt management plans, helping clients repay nearly $193,000,000 worth of debt
- Deliver over 180,000 hours of online financial education to individuals through our web channels and online learning communities
- Conduct over 426,000 client check-ins through our multi-touch counseling programs