Annual Reports

In 2020, Money Management International responded to rapidly-evolving consumer challenges, transforming our services and operations to better serve the needs of our clients. This included pivoting all our programs to virtual service delivery and expanding our disaster recovery solutions to those financially impacted by the pandemic.

Together, our dedicated teams were able to:

  • Field over 800,000 calls, texts, and chats from consumers seeking answers to their most pressing needs
  • Reach over 200,000 individuals and families across the country through our counseling and education programs
  • Service over 65,000 active debt management plans, helping clients repay nearly $280,000,000 worth of debt
  • Deliver over 200,000 hours of online financial education to individuals through our web channels and online learning communities
  • Provide financial wellness tools and resources to nearly 600,000 employees, members, and customers through our Financial Solutions program
The cover image of the 2020 MMI annual report. 

DOWNLOAD OUR 2020 ANNUAL REPORT

  • MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.