Guiding Principles

As representatives of Money Management International, these principles inform our actions and decisions, both on the clock and off.  

Customers will know we care.

At MMI, customer satisfaction is everyone’s responsibility. Every person with whom we come into contact—whether they are a client, coworker, creditor, or member of our local community—will know that we care. We will focus not on our own interests, but rather on the interests of others. We will express our caring in both words and actions, and we will continually look for opportunities to further our mission through innovative program and service offerings.

We will inspire and respect each other.

We will encourage and respect others’ opinions and ideas. We will recognize and reward those who go above and beyond the call of duty and will provide a safe and encouraging workplace where team members feel valued for their contributions and individual strengths. We will invest in our employees by offering opportunities for education and encouraging them to use their skills and talents to the greatest extent.

We will act with integrity.

In the pursuit of truth and honesty, we will recognize that our individual choices impact the organization, our fellow employees, and our constituents, and so we will exhibit reliability by taking responsibility for our actions and keeping our commitments. We will continually work to build trust among ourselves and others. We will continually seek ways to improve our policies, procedures, and technology to help our fellow employees and the organization exceed industry standards.

We will be financially responsible.

Our financial priorities are guided by our mission to improve lives through financial education. We will “practice what we preach” by using our resources wisely. We are committed to not only maintaining, but also expanding, our funding.

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.