Annual Reports

In 2023, MMI responded to rising inflation and growing consumer debt by significantly expanding our capacity to serve those in need through a major merger and continued expansion of existing programs. We also implemented wildly successful media strategies to increase awareness of MMI and to help break down the stigma that so often prevents consumers from getting the help they need and deserve. Finally, we made important additions to our leadership team with a clear focus on improving our online offerings and making our services as accessible as possible for modern consumers.  

Together, our dedicated teams were able to:

  • Field 1 million calls, texts, and chats from consumers seeking answers to their most pressing needs
  • Reach over 118,000 individuals and families across the country through our counseling and education programs
  • Service over 47,000 active debt management plans, helping clients repay nearly $170,000,000 worth of debt
  • Deliver over 130,000 hours of online financial education to individuals through our web channels and online learning communities
  • Earn extraordinary consumer reviews, industry awards, and media exposure through our best-in-class service and engagement efforts

MMI 2023 Annual Report cover.


  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.