Jim Triggs became President and CEO of Money Management International, Inc. (MMI) in 2019. Under his leadership, MMI has embraced technology and its employees. Since joining the organization over 25 years ago, Jim has held several executive positions, providing vision and guidance to MMI’s core national programs, including those funded and overseen by the Federal Government during unprecedented financial crises.
Jim is passionate about MMI’s organizational culture. Since becoming CEO Jim has led culture and Diversity, Equity and Inclusion (DEI) initiatives to meet the organization’s vision. Through surveys, meetings, town halls and other tactics, Jim and MMI adopted the following Key Cultural Attributes:
Jim’s focus on technology, employees, efficiencies, customers, and culture are reflected in the organization’s three-year strategic plan. Mid-plan, Jim’s vision of helping more people, expanding services, elevating the digital experience, and investing in employees has achieved milestones such as 360 reviews for all leaders, adoption of a DEI plan, new partnerships with organizations devoted to financial wellness, and robust online counseling for multiple services. During this same period, MMI has remained financially healthy despite the challenges of COVID-19, and has continued best in class information security, risk management, internal audit, and business continuity practices.
Residing near MMI’s largest contact center in Phoenix, Jim is a speaker and subject matter expert on all consumer finance topics. He spoken at multiple national conferences regarding consumer finance, leadership, contact center technology, and organizational culture. Jim is also one of MMI’s most quoted spokespeople in the media with appearances in/on New York Times, Washington Post, Bankrate, Wall Street Journal, Forbes, Nerdwallet, The Street, and Yahoo Finance.
Jim volunteers as President and CEO of the Board of Directors for the Surprise Sundancers, a nonprofit organization supporting the Texas Rangers and Kansas City Royals Spring Training facilities in Surprise, Arizona. The Sundancers raise funds in support of youth-related programs and projects and to date have provided over $1,500,000 in college scholarships to graduating high school seniors. Jim has also been elected to the NFCC Board of Trustees and serves as an Honorary Commander for Luke Air Force Base in Arizona, 156th Maintenance and Ammunitions Division.
Jim’s areas of expertise include: marketplace lending, credit and collections, contact center management, speech analytics, and consumer finance issues. Jim is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404-490-2227.