Jim Triggs

President and CEO
Jim Triggs

Jim Triggs became President and CEO of Money Management International, Inc. (MMI) in 2019. Under his leadership, MMI has embraced technology and its employees. Since joining the organization over 25 years ago, Jim has held several executive positions, providing vision and guidance to MMI’s core national programs, including those funded and overseen by the Federal Government during unprecedented financial crises.

Jim is passionate about MMI’s organizational culture. Since becoming CEO Jim has led culture and Diversity, Equity and Inclusion (DEI) initiatives to meet the organization’s vision. Through surveys, meetings, town halls and other tactics, Jim and MMI adopted the following Key Cultural Attributes:

  1. Prioritize employee development and engagement.
  2. Engage in open and transparent communication.
  3. Embrace innovative and creative solutions.
  4. Foster inclusion of diverse perspective, backgrounds, values, and beliefs.
  5. Demonstrate kindness and empathy.

Jim’s focus on technology, employees, efficiencies, customers, and culture are reflected in the organization’s three-year strategic plan. Mid-plan, Jim’s vision of helping more people, expanding services, elevating the digital experience, and investing in employees has achieved milestones such as 360 reviews for all leaders, adoption of a DEI plan, new partnerships with organizations devoted to financial wellness, and robust online counseling for multiple services. During this same period, MMI has remained financially healthy despite the challenges of COVID-19, and has continued best in class information security, risk management, internal audit, and business continuity practices.

Residing near MMI’s largest contact center in Phoenix, Jim is a speaker and subject matter expert on all consumer finance topics. He has spoken at multiple national conferences regarding consumer finance, leadership, contact center technology, and organizational culture. Jim is also one of MMI’s most quoted spokespeople in the media with appearances in/on New York Times, Washington Post, Bankrate, Wall Street Journal, Forbes, Nerdwallet, The Street, and Yahoo Finance.

Jim volunteers as President and CEO of the Board of Directors for the Surprise Sundancers, a nonprofit organization supporting the Texas Rangers and Kansas City Royals Spring Training facilities in Surprise, Arizona. The Sundancers raise funds in support of youth-related programs and projects and to date have provided over $1,500,000 in college scholarships to graduating high school seniors. Jim has also been elected to the NFCC Board of Trustees and serves as an Honorary Commander for Luke Air Force Base in Arizona, 156th Maintenance and Ammunitions Division.

Jim’s areas of expertise include: marketplace lending, credit and collections, contact center management, speech analytics, and consumer finance issues. Jim is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404-490-2227.

Latest from Jim

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.