MMI Consumer Distress Dashboard

Throughout our financial counseling process, MMI collects numerous data points from our clients and their credit reports. This aggregated, anonymized information helps us understand the financial health of people contacting us for assistance and predict future trends.

Our experts can provide context and offer deeper, state-level insights where disparity may exist on the local level.

Additionally, consumers counseled by MMI can discuss navigating financial challenges and how they successfully overcame them with the help of our debt management plan.

Over time, several themes have emerged:

Young adults are struggling with debt

We've seen a steady increase in the number of consumers seeking financial counseling over the last three years, particularly among younger adults.

MMI trends - volume by age.

Personal debt continues to climb

There's been consistent growth in the total level of unsecured debt our new clients carry at the time they contact MMI.

MMI trends - unsecured debt.

All age groups are impacted by rising debt levels

With the exception consumers ages 31-40, all age groups continue to see sizable year-over-year increases in their debt levels.

MMI trends - age and debt.

Household expenses are climbing rapidly

With the exception of occasional season dips, household expenses are up consistently month-over-month.

MMI trends - consumer expenses.

Average debt loads vary widely by state

Residents of Utah, Colorado, and Hawaii have consistently carried some of the largest debt burdens in recent years.

MMI trends - US map.

Better Business Bureau

MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
Financial Counseling Association of America

MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
Trustpilot

MMI is rated as “Excellent” by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
Department of Housing and Urban Development

MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
Council On Accreditation

MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
National Foundation for Credit Counseling

MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.