Michelle Jones is Chief External Affairs Officer at MMI, the leader in nonprofit financial counseling and education in the United States. Michelle provides the vision and direction behind MMI’s ongoing commitment to realizing new programs, services, and partnerships that address emerging consumer issues. She oversees MMI’s business development, marketing, fundraising, and industry relationships.
With a background in mental health, including a master’s degree in clinical psychology, Michelle has always been passionate about developing solutions that promote personal and community wellness. While serving as Chief Business and Development Officer at Clearpoint, she was integral to the creation and launch of numerous programs designed to stabilize and support underserved communities. Michelle has made extensive use of data collected through the course of counseling at-risk and new-to-credit consumers to identify trends, craft informed outreach and intervention strategies, and develop innovative services that meet their evolving needs.
Michelle serves as Secretary of the Board of Directors for Mapping Your Future, Chairman of the National Partners Leadership Circle for the Council of Better Business Bureaus, and on the Leadership Council of both the Atlanta Neighborhood Development Partnership’s Advisory Council and Zoo Atlanta. Atlanta Woman magazine honored Michelle as a “Woman on the Way,” in recognition of her leadership within the industry, and Atlanta Business Chronicle named her one of the “40 Under 40” leaders in the city.
Based at MMI’s contact center in Atlanta, Michelle has been sourced as a subject matter expert on consumer issues by The Consumerist, The New York Times, CNBC, Bankrate, Atlanta Journal-Constitution, US News and World Report, CNN, and Los Angeles Times.
Michelle’s areas of expertise include income inequality, at-risk populations, counseling trends, strategic partnerships, and community engagement. Michelle is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404.490.2227.
The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.
The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.
The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.
The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.