Jim Triggs

President and CEO
Jim Triggs

Jim Triggs is President and CEO of MMI, the largest nonprofit credit counseling agency in the United States. Since joining the organization over 20 years ago, Jim has increased the accessibility and efficiency of MMI’s core counseling programs, leveraging emerging technology and proven best practices to reach more consumers in more places than ever before.

Jim is passionate about MMI’s mission to Improve Lives through Financial Education and has continually embraced innovation in the pursuit of programs and services that properly adapt to a changing consumer landscape, maximizing the potential of MMI’s talented workforce to serve a wide range of consumer pain points. His promotion of speech analytics has given MMI deeper insight into the needs of its clients, providing a strong foundation for both effective employee training and more nuanced marketing. Jim oversees all of MMI’s many counseling, support, training, marketing, information technology, and account management teams, spanning local branches and major call centers across the country.

Based at MMI’s largest contact center in Phoenix, Jim has been sourced by the media as a subject matter expert on consumer issues for Forbes, Nerdwallet, The Street, The Fiscal Times, network television affiliates, and others. He presented at the American Fair Credit Council Annual Conference on Nonprofit Credit Counseling Trends and was a keynote speaker at the NICE Interactions Customer Conference. Jim supported MMI’s joint research study, In Search of a Fresh Start, with the University of Illinois and contributed to the book Credit Repair Kit for Dummies. He volunteers as CEO and chairman of the board of the Surprise Sundancers, a nonprofit supporting youth-focused programs.

Jim’s areas of expertise include: marketplace lending, credit and collections, contact center management, speech analytics, and consumer finance issues. Jim is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404.490.2227.

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  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.