Jim Triggs

Jim Triggs is President and CEO of MMI, the largest nonprofit credit counseling agency in the United States. Since joining the organization over 20 years ago, Jim has increased the accessibility and efficiency of MMI’s core counseling programs, leveraging emerging technology and proven best practices to reach more consumers in more places than ever before.

Jim is passionate about MMI’s mission to Improve Lives through Financial Education and has continually embraced innovation in the pursuit of programs and services that properly adapt to a changing consumer landscape, maximizing the potential of MMI’s talented workforce to serve a wide range of consumer pain points. His promotion of speech analytics has given MMI deeper insight into the needs of its clients, providing a strong foundation for both effective employee training and more nuanced marketing. Jim oversees all of MMI’s many counseling, support, training, marketing, information technology, and account management teams, spanning local branches and major call centers across the country.

Based at MMI’s largest contact center in Phoenix, Jim has been sourced by the media as a subject matter expert on consumer issues for Forbes, Nerdwallet, The Street, The Fiscal Times, network television affiliates, and others. He presented at the American Fair Credit Council Annual Conference on Nonprofit Credit Counseling Trends and was a keynote speaker at the NICE Interactions Customer Conference. Jim supported MMI’s joint research study, In Search of a Fresh Start, with the University of Illinois and contributed to the book Credit Repair Kit for Dummies. He volunteers as CEO and chairman of the board of the Surprise Sundancers, a nonprofit supporting youth-focused programs.

Jim’s areas of expertise include: marketplace lending, credit and collections, contact center management, speech analytics, and consumer finance issues. Jim is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404.490.2227.

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  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.