Emanuel Rivero

Sr. Director, Hispanic Centers for Financial Excellence
Emanuel Rivero

Emanuel Rivero is Sr. Director of the Hispanic Centers for Financial Excellence (HCFE). He also oversees MMI’s small business, student loan, and web-based counseling programs. He specializes in the Latino financial experience in the United States, with a focus on helping newer residents understand, access, and engage the financial system. He is a strong advocate for the largest ethnic minority group in the United States, and in 2018 the HCFE was recognized for its transformative impact with the NFCC Agency Innovation Award.

A veteran of the nonprofit financial counseling sector, Emanuel has managed the operations of several programs, including national partnerships with Freddie Mac, Fannie Mae, and the Homeownership Preservation Foundation. Under his direction, MMI reached tens of thousands of delinquent mortgage borrowers as they navigated the housing crisis during the Great Recession. With a strong call center background stemming from his experience at Sears Holdings Corporation, Emanuel has also provided operational direction during several agency mergers and in the delivery of “white label” call center solutions for a large national foundation.

Based in Orlando, Emanuel has been sourced as a subject matter expert on topics including the Latino financial experience, medical debt collection practices, small business credit, and program outcome analysis. He has represented MMI at numerous conferences and assemblies including UnidosUS (formerly the National Council of La Raza), EMERGE, Prospera USA, the National Housing Conference, and several community events in his impact areas.

Emanuel’s areas of expertise include: Hispanic finances, community partner development, program outcome development and analysis, medical debt, and small business credit. Emanuel is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404.490.2227.

Latest from Emanuel

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.