Jeff's Story

"A huge weight off our shoulders."

Jeff, a manager for a graphics firm, ran up $90,000 in credit card debt from flipping houses, going back to school, starting a family, and other expenses along the way. But he knew who to trust when he needed a partner in his goal to make good on his debt.

Living life

Before getting married, Jeff bought and sold historic homes in need of repair. When it came time to settle down and start a family, Jeff wanted to leave the constant chaos of living in a construction zone. He moved to a better neighborhood and purchased a brand new house.

“The home was at the very peak of what my wife and I could afford, maybe even beyond,” he says with a tone of regret.

Upon settling into married life and having a son, Jeff decided to return to school to pursue a degree. This new commitment to his education meant the family income was temporarily reduced and new debt was being added. To compensate for the shortage, Jeff relied on his student loans and the couple’s credit cards to supplement their income.

The crash

The expense of a new house, a child, two new cars, and ever-increasing debt payments began to take a toll. The Great Recession hit while Jeff was still in school, and his personal financial crisis came to a climax. The old habit of rolling credit card balances from one 0% promotional rate to the next came to an end as banks tightened their belts and the cost of credit skyrocketed.

Despite being organized and fiercely independent, Jeff realized he was probably going to need help. He renewed his efforts to repay the debt on his own, but with 20 different accounts at various high interest rates it was nearly impossible. To make matters worse, he found himself faced with a $4,000 debt to the IRS.

Finding a partner

Years earlier, Jeff had close friends who were clients of MMI. He had witnessed first-hand how counseling had helped them restore a life of financial stability, so he had high confidence that MMI could help him too. His confidence was affirmed by MMI’s status as an industry leader, and he liked that there were local branches and 24/7 availability by phone and online. “MMI really helped us change our lifestyle and find where we could trim down,” he said.

“We got rid of a lot of unnecessary expenses like going out to eat”.

Jeff admitted some initial trepidation about the long-term nature of a debt management plan (DMP) when it was recommended to him, but his concern was quickly abated when he saw the huge interest rate reductions begin to show up on his accounts. “I liked the peace of mind that the structure of the program offered me. It was also great to have the flexibility of adding an additional creditor to the DMP after a 0% promotional rate expired.”

A self-described individualist and do-it-yourselfer, Jeff wanted to avoid bankruptcy at all cost. “Just because I can file bankruptcy doesn’t mean I should,” he said. “I also didn’t want to damage our credit. Even though we were in a financial hole we didn’t miss payments, so our credit was decent.”

Graduated, but not finished

Even though Jeff has graduated from both college and his DMP, he’s still working towards his goals. He says his next challenge is to finish repaying his student loan debt and a couple of smaller debts that were handled outside of his DMP.

“Completing the DMP was a huge weight off our shoulders,” he says. “We’ve made enough progress that we can handle the rest on our own and it’s a big relief to have some wiggle room back in our budget.” Jeff stuck to a strict repayment schedule and was able to finish his DMP two months early. Since then, he’s refinanced his home for a better rate and made some home improvements.

Jeff’s advice is to be proactive and remain committed to the process. “Don’t try to ‘set it and forget it,’” he says about handling personal finances.

“Set a budget and monitor it regularly. Use the technology at your disposal like online banking and smartphone apps to keep you on track.”

Jeff also hopes to impart the important financial lessons he’s learned to his son as he gets older. “I believe credit is a necessary evil. Life is cyclical, especially when your income is based on business volume. Credit allows me to get through times when expenses are higher than income, but I have to dedicate myself to paying it off when there’s surplus.”

Jeff is a real client. His success is a result of his hard work. Similar success is not guaranteed.

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  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.