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Coronavirus Impact and Response

Your wellbeing is our priority during this unprecedented event.

We're Here for You

COVID-19 has presented all of us with an incredible challenge. Beyond the already worrisome threat of illness, there's the financial disruption that we're all feeling. Jobs have been changed dramatically or lost outright. Businesses have shuttered. Services have slowed.   

And yet the bills are still coming. The rent's still due on the first of the month. It's scary and hard in ways we may not all feel prepared to manage.

That's why we want you to know that you're not alone.

MMI is here and we're not going anywhere. Our team of financial counselors are available to help, not just with today's emergencies, but with the challenges that will inevitably surface down the road, when we're ready to find our way back to "normal".

In the meantime, this page exists as a resource for crucial information, updates, and answers during this difficult time. Check back often.

A Message from Our President

"First things first – everyone here at MMI is wishing you the very best of health and safety at this difficult time. We understand how frightening and uncertain life seems right now as our country takes unprecedented action to respond.

"MMI is here to serve as an ally, an advocate, and a resource for those impacted by this disaster..."

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News and Updates

March 13 - In an effort to reduce risk and help slow the spread of coronavirus, we have temporarily suspended all in-person counseling sessions. Our services will continue to be available over the phone and online.

March 21 - The IRS has announced that the deadline for filing your 2019 tax returns has been extended from April 15, 2020 to July 15, 2020.

See all updates


Centers for Disease Control and Prevention | Coronavirus Information

Get up-to-date information on the virus from the CDC, including best practices for preventing its spread.

Bank of America - COVID-19 Updates

Bank of America advises any customers who require assistance as a result of this outbreak to call the number on their statement and speak to a Bank of America representative directly.

Protecting Yourself Against Coronavirus Scammers

Unfortunately, scammers tend to come out during a crisis. These tips can help you protect yourself.

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Frequently Asked Questions


Hours for all our services remain unchanged. Our counselors are here and available when you need them.


We’re starting to see creditors offering special assistance on a case-by-case basis. They’ve advised us that the best way to find out what’s available is to call them directly using the customer support phone number on your credit card or monthly creditor statement.

See all FAQs

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.