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Ask the Experts

Ask The Experts

Q:
Do I have to come into your office to get help with my credit card debt?

My first question is, do I have to come in to your office to get help using your service? I have some credit cards that keep charging me interest, over-the-limit fees and late charges. At this rate I will be over 100 years old before I can get out of this! Is there a way to help me without me coming in? I live too far away from the city to be able to do that, also with young children. -Carl

Carl,

Counseling can be done by phone, fax, mail and the Internet. You do not have to go into any office to receive our services at any time.

Call MMI at 800.432.7310 and speak to a financial counselor. During your counseling session, your counselor will review your overall financial situation, discuss possible solutions and make recommendations for you to consider.

If your debts are truly unmanageable, your counselor will explore the possibility of a Debt Management Program (DMP) which allows you to make reduced payments to creditors. The DMP is an alternative to bankruptcy. It serves the dual role of helping you repay your debts and helping creditors collect money owed them. You agree to deposit funds with MMI each month which MMI will then distribute to your creditors until you become debt free.

Some creditors will make adjustments on their finance charges and/or other fees for clients on a DMP. Others will not. This is an individual creditor policy which may change over time.

Good luck,

Ask the Experts

Ask The Experts

If you do not find the answer to your question in the archive, write to the Advice Team today! A member of the Advice Team will personally respond (by email) to your question by offering answers, helpful tips or solutions. This is a free service offered by MMI.

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