More Changes to Debt Collection Could Be on the Way

Woman checking text messages on her phone

The Fair Debt Collection Practices Act (FDCPA) goes a long way toward protecting consumers from some of the less ethical members of the debt collection industry. The legislation, which places certain limits on how and when debt collection companies can contact a debtor, was passed in 1977 and as you probably know, a lot’s changed in the past 42 years.

Thankfully, the Consumer Financial Protection Bureau (CFPB) seems to be aware that circumstances for borrowers and lenders have changed substantially in recent decades. This past May, the CFPB issued a Notice of Proposed Rulemaking for the FDCPA in an attempt to clarify and refine elements of the original legislation that didn’t anticipate innovations like email.

The new rules have yet to go into effect, but presuming the regulation goes through as currently written, there are some helpful changes on the way for anyone dealing with an overdue or charged off debt. Here are the key features of the proposal:

Hard Limits on Call Attempts

The FDCPA already bars collectors from calling your home before 8am and after 9pm, but there isn’t currently a specific limit on the number of calls a collector can make.

The new proposal seeks to reconcile this by setting a limit of seven attempts by phone per week. Once the collector has had a conversation with the debtor, they cannot call again for at least one week.

You can easily make the argument that seven calls a week is still quite a few, but a hard cap (even an arguably generous one) is a good start.

Simplify the Validation and Dispute Process

You already have the right to request written validation of the debt in question, but the new rules would require collectors to make that information more transparent in their initial communication. This would mean a clear, easy-to-understand itemization of the debt, plus a plain language explanation of your rights.

Perhaps most interesting, however, is the proposed requirement that these collector disclosures include a tear-away reply form that you can easily fill out and send back.

Set Rules on “New” Forms of Communication

A large portion of the proposal deals with emails, voicemails, text messaging, and other forms of communication that didn’t exist in 1977. The new rules seek to clarify how these mediums can be used lawfully by debt collectors.

Importantly, the proposal offers guidance on how consumers can manage their preferences (so to speak), by allowing them to opt out of certain forms and specify when and how they prefer to be contacted.

Prohibit the Threat of Lawsuits on Expired Debts

As we’ve discussed before, all debts are subject to certain statutes of limitation, as determined (usually) by your state of residence. When the statute of limitation on a particular debt has expired, you are no longer legally obligated to repay the debt. (There may still be credit implications, but that’s another matter altogether.)

Currently, just because the statute has expired, however, doesn’t mean a collector can’t still attempt to collect the debt. In fact, there are many instances of collectors convincing consumers to repay debts they otherwise may not have needed to pay, often by threatening to sue for the debt.

The proposal from the CFPB would prohibit debt collectors from making such threats about a debt they know has “expired”. While protection on this issue is needed, there’s an obvious flaw to this particular item: it does not prohibit the practice outright. Should you be sued for a debt where the statute of limitations has passed, you would need to prove that the collector did so knowingly, and that could prove difficult.

So while additional consumer protections are always welcome, you could easily argue that more work still needs to be done. In the meanwhile, if you’re concerned about unpaid bills and need some unbiased advice, consider talking to a nonprofit budget counselor. Help is available 24/7 and a counseling is free.

Tagged in Debt collection, Laws and legal questions

Jesse Campbell is the Content Manager at MMI. All typos are a stylistic choice, honest.

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

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