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Questions about an active Debt Management Plan?

Our Support department is here to assist you with any DMP questions you may have. To help us provide you with an accurate, timely answer, please complete the following form with as much detailed information as possible. For time-sensitive matters, including deposit changes, we recommend calling 888.845.5669.


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Frequently Asked Questions

Listed below are questions clients ask us frequently. If you can't find the answer to a question you have or you would like to know more details, please feel free to contact us using the form.

How do I register for my online account?
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Instructions for registering for your online account can be found here.
How do I set up automated deposits?
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Instructions for setting up monthly, bi-monthly, or weekly automated deposits can be found here
I need help making or changing a payment.
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For your convenience, you can manage your regular DMP deposits online. Simply follow the "log in" link at the top of the page and make the desired changes in the "Deposits" section of your account. You can also call our Support department at 888.845.5669 and make changes over the phone.
I need help with my username or password.
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For your convenience, we have both a "Forgot Username?" and "Forgot Password?" option accessible from the log in screen. If you need additional assistance, please contact our Support department at 888.845.5669.
How do I send documents to MMI?
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You may forward documents securely through our Mail Express system, or via fax at 888.845.0501.
How do I update a creditor balance?
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There are three ways to update your creditor balances. The simplest is to log in to the online account with MMI and follow the instructions in the "Creditors" section. You can also call our Support department at 888.845.5669 or fax the documents to 888.845.0501