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Questions about an active Debt Management Plan?

Our Support department is here to assist you with any DMP questions you may have. To help us provide you with an accurate, timely answer, please complete the following form with as much detailed information as possible. For time-sensitive matters, including deposit changes, we recommend calling 888.845.5669.

 

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Frequently Asked Questions

Listed below are questions clients ask us frequently. If you can't find the answer to a question you have or you would like to know more details, please feel free to contact us using the form.

How do I register for my online account?
Instructions for registering for your online account can be found here.
How do I set up automated deposits?
Instructions for setting up monthly, bi-monthly, or weekly automated deposits can be found here. 
I need help making or changing a payment.
For your convenience, you can manage your regular DMP deposits online. Simply follow the "log in" link at the top of the page and make the desired changes in the "Deposits" section of your account. You can also call our Support department at 888.845.5669 and make changes over the phone.
I need help with my username or password.
For your convenience, we have both a "Forgot Username?" and "Forgot Password?" option accessible from the log in screen. If you need additional assistance, please contact our Support department at 888.845.5669.
How do I send documents to MMI?

The fastest, most secure way to share documents is by scanning and uploading them through your online MyMMI account. You can also fax documents to 888-812-5358.

Document Upload

How do I update a creditor balance?
There are three ways to update your creditor balances. The simplest is to log in to the online account with MMI and follow the instructions in the "Creditors" section. You can also call our Support department at 888-845-5669 or fax the documents to 888-845-0501.
  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • MMI is a proud member of the National Foundation for Credit Counseling (NFCC) National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.