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Questions about an active Debt Management Plan?

Our Support department is here to assist you with any DMP questions you may have. To help us provide you with an accurate, timely answer, please complete the following form with as much detailed information as possible. For time-sensitive matters, including deposit changes, we recommend calling 888.845.5669.


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Frequently Asked Questions

Listed below are questions clients ask us frequently. If you can't find the answer to a question you have or you would like to know more details, please feel free to contact us using the form.

How do I register for my online account?
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Instructions for registering for your online account can be found here.
How do I set up automated deposits?
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Instructions for setting up monthly, bi-monthly, or weekly automated deposits can be found here
I need help making or changing a payment.
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For your convenience, you can manage your regular DMP deposits online. Simply follow the "log in" link at the top of the page and make the desired changes in the "Deposits" section of your account. You can also call our Support department at 888.845.5669 and make changes over the phone.
I need help with my username or password.
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For your convenience, we have both a "Forgot Username?" and "Forgot Password?" option accessible from the log in screen. If you need additional assistance, please contact our Support department at 888.845.5669.
How do I send documents to MMI?
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You may send documents securely through our File Upload Portal, or via fax at 888.845.0501.
How do I update a creditor balance?
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There are three ways to update your creditor balances. The simplest is to log in to the online account with MMI and follow the instructions in the "Creditors" section. You can also call our Support department at 888.845.5669 or fax the documents to 888.845.0501
  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.