Representative Payee FAQs

What is a representative payee?

A representative payee is a person or an organization that receives retirement or disability benefits on behalf of a participating beneficiary. A representative payee must use the monthly benefits to support and care for the beneficiary only.

What does it cost to use a representative payee?

The fee for representative payee services varies by benefit type. The Social Security Administration, Veterans Association, various pension boards and other benefit providers all have unique fee guidelines. Consult with a CrissCross representative for an estimate based on your unique circumstances.

Are your services confidential?

Confidentiality is one of the fundamental benefits of our counseling services. Your participation in a counseling session is not reported to anyone unless otherwise disclosed or agreed to by you. We don’t report to the credit reporting agencies. If you choose to establish a debt management plan your counselor will request your permission to negotiate with your creditors on your behalf.

How are my bills paid?

Monthly benefits are paid directly to the representative payee, who then uses those funds to pay all of the beneficiary's monthly expenses.

After all my bills are paid, what happens to the rest of my money?

After addressing your monthly expenses, your representative payee will then use the remaining funds to determine your weekly allotment, disbursing those funds to you via an electronic debit card, to be used for food, entertainment, and other weekly discretionary expenses.

Do I have to provide proof of what I spend my money on?

You are not required to provide receipts or track spending resulting from funds made available through weekly check or debit card disbursements for food and entertainment. However, should you require additional funds for special purchases outside the agreed upon budget, proof of purchase is required.

Will I be required to provide power of attorney to my representative payee?

No. Power of attorney assignment is not required. CrissCross is not authorized to serve as power of attorney for any participating beneficiaries.

How do I begin?

Find out if representative payee is right for you by calling CrissCross at 866.380.9708. Representatives are available from 8am to 4pm (ET), Monday through Friday. 

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