emergency evacuation route sign emergency evacuation route sign

Project Porchlight

Support, tools, and education for survivors of natural disasters.

Accelerated Disaster Recovery

Natural disasters cause an incredible amount of destruction and disruption. Beyond the immediate chaos of the event, survivors face a daunting number of unique financial challenges:

  • What are my financial and personal responsibilities?
  • What are my rights?
  • What are my recovery options?

Project Porchlight is a post-disaster financial recovery program focused on assisting families and individuals affected by natural or human-instigated disasters. Using MMI's nationwide network of trained counselors and educators, the program helps consumers develop and execute a personalized recovery plan, bringing impacted families back to their pre-disaster ‘normal’ as quickly as possible.  

What Porchlight offers

Project Porchlight provides clients with the tools, education, and support needed to take control of their financial recovery. Each tailored experience combines:

  • Recovery assessment and plan development
  • Monthly check-ins and online resources
  • Aid application and denial assistance

We strive to increase the use of FEMA aid by assisting clients through the application and appeals process while promoting engagement with financial and partner institutions throughout the recovery process.

Porchlight Online

We also provide a mobile-friendly, customized, and regularly updated learning experience. The portal includes moderated forums which allow disaster survivors to share experiences, resources, and support.

Tailored modules teach users how to avoid common scams, navigate insurance issues, connect with assistance programs, prepare for future disasters, and more.

Are you a consumer in need of post-disaster financial recovery counseling? Click here to learn more.

Capacity & Expertise

We have the experience and infrastructure to serve your unique needs

MMI counselor in action

Project Porchlight is staffed by HUD-approved counselors, equipped with specialized, disaster-focused training. Counselors leverage phone and text capability and an extensive branch network to reach consumers nationwide.

An advanced communication infrastructure, talented bilingual workforce, continuous call monitoring system, and dedicated QA team provide superior client interaction.

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.