Credit Counseling FAQs

How long does a typical counseling session last?

Each person’s financial situation is unique and so each counseling session is tailored to meet the specific needs of each consumer.  A full credit and budget counseling session typically lasts 45-60 minutes, but don’t hesitate to call and speak to a counselor—even if you have only a few minutes to spare. Counselors are available 24 hours a day, 7 days a week to answer questions.

Is there a cost to participate in a counseling session?

No. There is no fee or obligation for credit counseling. If you decide to start a debt management plan, there will likely be a one time set-up charge and a monthly fee for the cost of administering the plan.

Are your services confidential?

Confidentiality is one of the fundamental benefits of our counseling services. Your participation in a counseling session is not reported to anyone unless otherwise disclosed or agreed to by you. We don’t report to the credit reporting agencies. If you choose to establish a debt management plan your counselor will request your permission to negotiate with your creditors on your behalf.

Can I fax information to MMI?

Yes. Our three main fax numbers are:

  • 888.812.5358 for documents related to establishing a debt management plan
  • 800.933.0133 for documents related to automated deposits
  • 888.845.0501 for documents related to the support of an existing debt management plan

If you need to fax documents related to our housing or bankruptcy services, please call 866-889-9347 to find the right fax number for your specific issue. Using the correct fax number will ensure that your document is properly routed.

Is information submitted through this website secure?

Yes, MMI is committed to maintaining your privacy and online confidentiality. Our privacy statement outlines the steps that we’ve taken to ensure that any information or data that you provide is kept confidential and cannot be used improperly.

What happens after I have submitted my information?

After you submit an online credit counseling form, a counselor will contact you to set up an appointment. Our professional, certified counselors will assess your financial situation, assist in creating a spending plan, and discuss options for debt repayment.

What type of ongoing customer support can I expect?

After you make your first deposit, our support counselors are available to guide you to your financial goals. As a client, access to detailed information about your repayment program is available anytime by logging in to view your account online or our customer information line.

How do I begin?

To find the right solution to your personal financial challenge, simply complete the online counseling form or call a counselor directly. To assist in expediting the counseling process, have your most recent creditor statements available for easy reference.

How many creditors do you work with?

Over the years we’ve developed strong relationships with many of the nation's major credit corporations. If you’re having trouble repaying a credit card, there’s a very good chance we can help. We also work with most unsecured creditors including doctors, attorneys, finance corporations, and collection agencies, if you have additional debts that require assistance.

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.8/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Consumer Federation of America Consumer Federation of America
    MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • Department of Housing and Urban Development Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.