MMI 411

Office closures and employee updates

This page has been developed as a tool to inform MMI employees about emergency preparedness and to communicate quickly and effectively during a crisis situation.

MMI will make every effort to remain open for business on scheduled workdays, however there may be instances where severe weather or other conditions may make it impossible to do so. In all cases the safety of our employees and clients is the primary consideration.

In the event of an emergency, the MMI Crisis Management Team will follow procedures outlined in the Crisis Management Response Plan. This plan, along with supporting business and technology availability plans, will ensure that MMI is able to continue providing client service even in the event of an emergency.

In the case of an emergency, employees should call the Employee Information Phone Line: (888) 845-5669 or (713) 394-3000 then dial 411.

Latest update

September 20, 2019

All offices will be open for normal business hours, including the Sugar Land, TX location. If you are unable to reach the office due to inclement weather, please contact your manager or supervisor.

We are continuing to monitor the weather event in Houston and the surrounding areas and will provide updates as the situation changes.

  • The Consumer Federation of America (CFA) is an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • The National Council of Higher Education Resources (NCHER) is the nation’s oldest and largest higher education finance trade association. NCHER’s membership includes state, nonprofit, and for-profit higher education service organizations, including lenders, servicers, guaranty agencies, collection agencies, financial literacy providers, and schools, interested and involved in increasing college access and success. It assists its members in shaping policies governing federal and private student loan and state grant programs on behalf of students, parents, borrowers, and families.

  • Since 2007, the Homeownership Preservation Foundation (HPF) has served as a trusted, neutral source of information for more than eight million homeowners. They are partnered with, and endorsed by, numerous major government agencies, including the U.S. Department of Housing and Urban Development and the Department of the Treasury.

  • The mission of the U.S. Department of Housing and Urban Development (HUD) is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD works to strengthen the housing market in order to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

  • The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

  • The National Foundation for Credit Counseling® (NFCC®), founded in 1951, is the nation’s largest and longest-serving nonprofit financial counseling organization. The NFCC’s mission is to promote the national agenda for financially responsible behavior, and build capacity for its members to deliver the highest-quality financial education and counseling services.