MMI 411

Office closures and employee updates

This page has been developed as a tool to inform MMI employees about emergency preparedness and to communicate quickly and effectively during a crisis situation.

MMI will make every effort to remain open for business on scheduled workdays, however there may be instances where severe weather or other conditions may make it impossible to do so. In all cases the safety of our employees and clients is the primary consideration.

In the event of an emergency, the MMI Crisis Management Team will follow procedures outlined in the Crisis Management Response Plan. This plan, along with supporting business and technology availability plans, will ensure that MMI is able to continue providing client service even in the event of an emergency.

In the case of an emergency, employees should call the Employee Information Phone Line: (888) 845-5669 or (713) 394-3000 then dial 411.

Latest update

There are currently no closures or emergencies to report.

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  • MMI is a member of the Consumer Federation of America (CFA), an association of nonprofit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, nearly 300 of these groups participate in the federation and govern it through their representatives on the organization's Board of Directors.
  • MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.