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Questions About Disaster Recovery Services?

Have you experienced a disaster? If you have questions about available resources or would like to speak to a trained disaster recovery counselor, you can submit your request through the below form.

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Frequently Asked Questions

Here are a few of the questions we get most often. If you have a specific question not covered here, please feel free to give us a call or submit your question through the form.

Do you offer disaster relief financial aid?
No. Project Porchlight is a program of MMI that supports disaster survivors through counseling, application assistance, creditor mediation, and resources or referrals, but we do not provide financial aid.
Is there a cost to use disaster recovery counseling?
No. Thanks to a generous grant from a major foundation, Project Porchlight is provided to survivors at no cost to them, for a limited time.
How do I access Project Porchlight's online learning portal?
If you've already begun your counseling with a Porchlight counselor, you can use the account information provided to access the online learning portal found here.
How long does a typical counseling session last?
The initial intake counseling session of anywhere from 45 to 90 minutes. Monthly check-in coaching sessions can range from a few minutes up to an hour, depending on your needs.
  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Candid GuideStar Gold Transparency level 2022 Candid
    MMI has achieved a Gold Seal of Transparency by Candid (formerly GuideStar), a leading source for insights on thousands of nonprofit organizations. For decades, Candid has provided data that powers hundreds of websites, programs, and applications related to philanthropic giving in order to help grantors make informed decisions.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.