Customers will know we care.
At MMI, customer satisfaction is everyone’s responsibility. Every person with whom we come into contact—whether they are a client, coworker, creditor, or member of our local community—will know that we care. We will focus not on our own interests, but rather on the interests of others. We will express our caring in both words and actions, and we will continually look for opportunities to further our mission through innovative program and service offerings.
We will inspire and respect each other.
We will encourage and respect others’ opinions and ideas. We will recognize and reward those who go above and beyond the call of duty and will provide a safe and encouraging workplace where team members feel valued for their contributions and individual strengths. We will invest in our employees by offering opportunities for education and encouraging them to use their skills and talents to the greatest extent.
We will act with integrity.
In the pursuit of truth and honesty, we will recognize that our individual choices impact the organization, our fellow employees, and our constituents, and so we will exhibit reliability by taking responsibility for our actions and keeping our commitments. We will continually work to build trust among ourselves and others. We will continually seek ways to improve our policies, procedures, and technology to help our fellow employees and the organization exceed industry standards.
We will be financially responsible.
Our financial priorities are guided by our mission to improve lives through financial education. We will “practice what we preach” by using our resources wisely. We are committed to not only maintaining, but also expanding, our funding.