Representative Payee

Managing a disability can be challenging enough. Add in the burdens of handling the personal finances of a disable loved one and it can be overwhelming. Representative payee is a service that seeks to take that burden off the hands of beneficiaries and their caregivers by providing safe, secure financial management tools.

CrissCross, a division of MMI, is one of the nation's leading providers of representative payee services. Their trained and talented caseworkers provide education and access to crucial resources, all while making sure the bills get paid and the beneficiary has access to the funds they need.

How it Works

Engaging with a professional representative payee service begins with a consultation. Three are three goals for the consultation:

  1. Determine need | Is representative payee right for you? The first step is to determine whether or not a representative payee service will address your issues and serve the needs of beneficiaries and caregivers alike.
  2. Assess finances | Helping to ensure that a beneficiary's bills are paid and finances are properly managed is a big part of what a representative payee does. That requires an honest conversation the beneficiary's finances, including debts, expenses, and income.
  3. Set goals | The final component is the creation of short-term and long-term financial goals for the beneficiary. What do they want to accomplish? Where do they need help? These goals will help the caseworker create a tailor spending plan that moves the beneficiary in the right direction.

The goal of a representative payee service is to make things easier for the beneficiary and their caregivers. CrissCross offers a variety of tools to ensure that the beneficiary has the financial access they want and the security they need:

  • Individualized help with budgeting and money management
  • Tailored spending plans managed through electronic debit cards
  • Interest-earning accounts
  • Professional record-keeping
  • Bill-paying services and other administrative tasks
  • Specialized access to social service resources that can assist with the cost of food, clothing, utilities, medication, and more 

If representative payee sounds like a solution to your unique concerns and needs, call 866.380.9708 to connect with a CrissCross representative.

Who Can Benefit?

Representative payee services are perfect for any individual receiving disability, SSI, VA, or other benefits, who needs specialized assistance managing bills and keeping their finances in order. It's also a great tool for caregivers and families who would prefer to focus on the many non-financial aspects of caregiving. 

If you're feeling stress, anxiety, or pain related to the day-to-day management of benefits for yourself or a loved one, it's worth your time to have a conversation with a CrissCross Representative today. 


Getting Started

Speak To a Caseworker

Call to begin immediately or schedule an appointment. Representatives are available Monday-Friday, from 8am to 4pm (ET).


Why Choose CrissCross?

Managing your finances or the finances of a disabled loved one is no small thing. You should feel confident that your money is safe and your concerns will always be addressed. Here just a few of the factors that separate CrissCross and MMI.

  1. Experience - CrissCross has been around for over 30 years, and MMI's roots stretch back over 60 years. 
  2. Credibility - CrissCross maintains long-standing relationships with the Social Security Administration, Veterans Affairs, pension boards, public services organizations, and community groups across the country. We've assisted thousands beneficiaries and their families, helping them achieve financial stability and peace of mind.
  3. Knowledge - Our training department works hard to assure that our representatives are knowledgeable and cross-trained in multiple areas of financial concern. Just as importantly, our caseworkers care about your wellbeing and will always approach your needs with attention and empathy.
  4. Security - Your privacy is always a priority. You can rest assured that your information is protected and your money is secure.
  5. Nonprofit - As a nonprofit counseling agency, our priority is always the success and wellbeing of the people we serve. You can always expect honest, unbiased advice and guidance.


What does it cost to use a representative payee?

The fee for representative payee services varies by benefit type. The Social Security Administration, Veterans Association, various pension boards and other benefit providers all have unique fee guidelines. Consult with a CrissCross representative for an estimate based on your unique circumstances.

How are my bills paid?

Monthly benefits are paid directly to the representative payee, who then uses those funds to pay all of the beneficiary's monthly expenses.

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