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10/24/2009

CNN.comWhen Carla DeLuca canceled her room at the W Hotel Union Square in New York a week before her arrival, the hotel decided to ding her for a night's stay anyway.

Despite assurances from several W employees that the erroneous charge would be reversed, DeLuca, who owns a marketing company in San Francisco, was asked to pay an extra $330 on her next American Express bill.

So DeLuca did what increasing numbers of travelers are doing: she filed a dispute with her charge card company.

View the full article.