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Do you have a question about Money Management International? Browse our list of foreclosure prevention frequently asked questions. You can also select from topic areas to find answers to specific questions. Visit MMI's Homeownership and Home Loans section for more resources and tools.


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Q: What is the HOPE NOW alliance?

A:

HOPE NOW is an alliance between HUD approved counselors, mortgage companies, investors, and other mortgage market participants. This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes and will create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they will be more effective than by working independently.  MMI is a member of the HOPE NOW alliance and is proud to offer services through the Homeowner's HOPE™ Hotline.

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Q: What is the benefit of working with a HOPE™ Hotline counselor?

A:

When you work with a Homeowner's HOPE™ Hotline counselor, you will get a complete analysis of your situation and your budget.  Your counselor can also help you discover all of your options and be informed about other resources that may be available. There is no cost to talk with a Homeowner's HOPE™ Hotline counselor.

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Q: What can you do to save my home?

A:

Counselors are certified and trained to set up a plan of action designed just for you and your situation. Spanish-speaking counselors are also available. We do not just offer general advice - we help you take action. Representatives will arm you with education and support that assists you in overcoming immediate financial issues.

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Q: Is my information submitted through this web site secure?

A:
Yes, our company is committed to maintaining your privacy and online confidentiality. MMI has produced a privacy statement that outlines the steps that we have taken to ensure that any information or data that you provide is kept confidential and cannot be used improperly.

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Q: What happens after I have submitted my information?

A:
After submitting an online counseling form, a counselor will contact you to set up an appointment. Our professional, certified counselors will assess your financial situation, assist in creating a spending plan, and discuss options for debt repayment.

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Q: What type of ongoing customer support can I expect?

A:

After you make your first deposit, our support counselors are available to guide you to your financial goals. As a client, access to detailed information about your repayment program is available anytime by accessing this web site or our customer information line.

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Q: How do I begin?

A:

To begin on the path to financial freedom, simply complete the online counseling form or call a counselor directly. To assist in expediting either counseling process, have your most recent creditor statements available for quick and easy reference.

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Q: How long does the counseling process take?

A:

The counseling process is different for every person. However, having your most recent statements available at the time of counseling can help reduce the process time.

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Q: How many creditors do you work with?

A:

MMI has an established network within the creditor community. With over 46 years in the credit counseling industry, we have developed strong relationships with many of the nations major credit corporations. We work with all unsecured creditors including doctors, attorneys, finance corporations, and collection agencies.

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Ask The Experts

If you do not find the answer to your question in the archive, write to the Advice Team today! A member of the Advice Team will personally respond (by email) to your question by offering answers, helpful tips or solutions. This is a free service offered by MMI.