MMI is dedicated to continue building a workplace environment in which every employee does the right thing every time — even when no one is watching. Our guiding principles are bigger than any specific goal or program and more about the way we approach and conduct our daily activities.
Meet MMI’s Prime Player: Michael Rainey
The Houston Support Services leadership team is pleased to nominate Michael Rainey as the MMI Prime Player of the Month. His exceptional attendance record, outstanding performance in adherence, and excellent delivery of quality service are the reasons he continues to perform in the top 15 percent of Support Counselors.
Michael remains a model of consistency with regard to Quality, Attendance, Customer Service, and Leadership. His care for the client and attention to detail are illustrated each and every day as he utilizes excellent problem solving skills. I am proud of his ability to be an effective leader through positive communication and superior interpersonal skills. Michael has made an excellent contribution to our department and organization. He is a shining example of MMI’s Best!
When evaluating calls for quality assurance, it’s always a pleasure to listen to Michael Rainey. He is always courteous, helpful, and pleasant with all of our clients. His demeanor is exemplary. - Nancy Aguilar, Quality Assurance Specialist